Policy Center

Privacy & Data Use

This page explains how Fleek AI handles insurance-grade customer data, WhatsApp interactions, and AI training signals across every touchpoint of the presales workflow.

Last updated: 25th Nov, 2025

RezinixAI ("we", "our", "us") provides presales automation tools, lead qualification systems, chatbot workflows, WhatsApp automation, CRM integrations, and sales enablement technology. This Privacy Policy explains how we collect, use, store, and protect user data across our website, dashboard, APIs, WhatsApp integrations, and related services.

By using RezinixAI, accessing our website, or interacting with us through WhatsApp or any integrated platform, you agree to the terms described in this Privacy Policy.

1. Information We Collect

A. Information Provided Directly by Users

Includes information from signup forms, lead forms, chatbot answers, WhatsApp conversations, and integration settings.

Collected data:

  • Name
  • Email address
  • Phone number
  • Company name
  • Job title
  • Inquiry or requirements
  • Lead qualification answers
  • User configuration settings
  • CRM or ad account IDs

B. Automatically Collected Data

  • Device & browser information
  • IP address
  • Session logs
  • Cookies & tracking data
  • Dashboard usage logs

C. Data from Third-Party Integrations

Includes data from WhatsApp Business API, Meta Lead Ads, CRMs, marketing or analytics platforms.

2. How We Use Your Information

We use your data to:

  • Provide presales automation
  • Deliver WhatsApp chatbot responses
  • Automate lead qualification
  • Integrate with Meta & CRMs
  • Improve AI and analytics
  • Provide onboarding and support
  • Ensure platform security

WhatsApp Processing:

By connecting WhatsApp or submitting a phone number, you authorize RezinixAI to send API-based automated messages via WhatsApp.

3. Sharing of Your Information

We do NOT sell your personal data.

Data may be shared with:

  • WhatsApp API providers (Meta)
  • Hosting providers
  • CRM / analytics tools
  • Client organizations using our automation
  • Legal authorities when required

4. Lead Data & WhatsApp Usage

WhatsApp messages are processed securely through Meta APIs.

Users can opt-out anytime by replying STOP.

5. Cookies & Tracking

We use cookies, Google Analytics, Meta Pixel, and session tracking to improve performance and automate workflows.

6. Data Retention

Data is retained while your account or integration is active, or as legally required.

7. Data Security

We use encryption, secure servers, API key protection, role-based access, and monitoring systems.

9. Updates to Policy

We may update this policy; the latest version will be posted on our website.